Frequently Asked Questions
We have collected the answers to common questions on this page. Please check below and if you do not see your question please call or write in and we might add your question to this page.
Q. Is my estimate guaranteed or will it go over?
There are a couple different options:
A non-binding estimate is one that can change, although these estimates should be reasonably accurate and provide you with a general idea of the moving cost. Typically, a mover will schedule an onsite visit and check out the goods for the estimate. If you add items or request additional services, the mover may void the estimate or revise it. The non-binding estimate must be in writing and state that it is non-binding.
A binding estimate is a set price estimate. It is a legal agreement between you and the mover that the cost to move the goods will not exceed the price agreed upon. You still may add services, and the cost for those services is due at delivery. Binding agreements must be in writing.
Q. What kind of insurance do you have in case something is lost or damaged?
You will be able to choose between two different options of valuation. Option 1 is Full Value Protection. Option 2 is Basic Value Protection. The decision is a personal choice and we would be happy to help you with any questions.
Full Value Protection: “your mover is liable for the replacement value of lost or damaged goods in your entire shipment…This is the more comprehensive plan available for the protection of your belongings.” The cost of Full Value Protection varies by mover.
Basic Value Protection: “The most economical protection available is Released Value, since it is offered at no additional charge. However, the protection is minimal. Under this option, the mover assumes liability for no more than 60 cents per pound per article.”
Q. How will my move be billed?
There are two basic types of moves and each is regulated differently:
Interstate Moves: An interstate move is a move from one state to another and is regulated primarily by the Federal Motor Carrier Safety Administration. In an interstate move, your mover must provide you with a written estimate of total charges, or a guaranteed total price. Interstate moves are billed by the weight of the shipment and the distance.
Intrastate Moves: An intrastate move takes place entirely within the borders of one state (for example, moving from Charlotte to Greensboro). The North Carolina Utilities Commission (NCUC) regulates movers within our state. If the move is LESS than 35 miles, the move will be charged per man/per hour. If the move is OVER 35 miles, the move will be charged by the weight and distance.
Q. How will my move be billed?
There are several types of moves. All of them are governed by some sort of authority. Moves inside the state of North Carolina are regulated by the Utilities Commission. Moves that cross state lines fall under the Federal DOT.
In North Carolina, moves under 35 miles are considered local moves and billed hourly. Over 35 miles are Intrastate moves and billed by a combination of weight and distance. If crossing state lines, the move is an Interstate move. Interstate moves are billed by weight and distance but subject to each individual company’s tariff.
Our moving surveyors who come to your home to gather the necessary information for your free estimate will distinguish which type of move you need and proceed accordingly.
Q. What education and/or training do you have that relates to your work?
I am a second generation lifelong mover. I grew up in the sleeper of a straight truck traveling the country with my father moving families from coast to coast during summer breaks from school as a kid. My entire family is in the industry in some way, shape, or form. Fresh out of school I began sub-contracting for some of the major corporate relocation companies. I operated as an independent contractor for ten years before incorporating on my own six years ago. In this industry ‘experience is everything’ in more ways than one. Our years of professional moving experience is what allows us to provide our customers with the best possible moving experience!
Q. Describe a recent project you are fond of. How long did it take?
We recently were hired to relocate another business. 40 cubicles, computer equipment, and office space accessories. It took us two full days and a team of eight men and two trucks. We were able to provide plastic bins for this company’s employees so that each of them could pack their workspace belongings. We labeled each cubicle and the bins that came from each cubicle space so that upon delivery we could get everything where it needed to be in one fell swoop, saving time and energy. In addition, the previous tenant of the building we were moving this business to inconveniently left behind all of their dated office furniture. We were able to load and deliver around twenty old desks, several bookcases, and multiple file cabinets to two local charities.
Q. What advice would you give a customer looking to hire a provider in your area of work?
Absolutely check to make sure they are licensed with all the proper authorities. In North Carolina the Utilities Commission and federally the Department of Transportation. Many local moving companies are not authorized and are illegally operating without proper authority. These companies do not stand behind their product and are often no where to be found if an issue arises. Beware of “craigslist movers”!
Q. How do I know if a moving company is legitimate?
According to the Federal Motor Carrier Safety Administration (FMCSA), a growing number of complaints have been filed against movers lately – many of which are due to the “fraudulent practices… of rogue movers.” Under North Carolina law, intrastate movers of household goods must obtain a certificate from the Utilities Commission to operate. The Commission maintains the list of certified movers. Beware of movers who are not certified to conduct intrastate moves in North Carolina. Minimize the risk of moving-day delays, damages, inflated charges, or loss of possessions by hiring a legal, NCUC-certified mover. You can view the list of certified movers here.
Q. What else should I be aware of before choosing a moving company?
As my mother used to say: “where there’s smoke, there’s fire.” When you see multiple complaints from customers, take note! This often signals a red flag. Be sure to check the reviews of the company prior to booking.
Q. Do I need to empty my dresser drawers?
It depends. If there are any breakable items in the drawers we recommend removing those item. If there are just clothes and soft items in the drawers there is no need.
Q. Do I tip the movers?
Tipping is never expected, but always appreciated
Q. What is your typical process for working with a new customer?
Typically a customer will contact us or show interest via our office phone line, email, or our web site. We will then get them scheduled with a free in-home survey in order to provide them with the most accurate estimate possible. During this exchange we take in as much pertinent information as possible to ensure a stress-free, smooth moving experience. We also use this valuable appointment to do our best to educate our customers about the professional moving process, answer and address any questions or concerns they may have, as well as try to provide accurate expectations of what they can expect from us as well as what we will expect from them.
Q. How did you get started doing this type of work?
My father operated in the industry his entire life. He taught me everything he knew in his time here and I was fortunate enough to be able to observe him and learn for myself everything he didn’t. That was enough to get my own foot in the door eighteen years ago. In that eighteen years I have been able to further my experience and knowledge in the industry through my owl trials and tribulations.
Q. What types of customers have you worked with?
We work with every type! From your everyday Joe and his family to Military personnel, government officials, corporations and businesses, NBA and NFL players, Nascar drivers, single moms, bachelors, elderly, young professionals, we have even assisted in moving spouses involved in nasty divorces. As always we will honor any and all clients anonymity at their discretion.
Q. What questions should customers think through before talking to professionals about their project?
Customers should consider their time frames before contacting professional movers. We often have customers from both extremes either calling very last minute, or way too far in advance.
We more than likely cannot help potential customers calling the day of or the day before they need moving services. There’s a process involved. We need to schedule a survey, provide an estimate, then set your dates and plan your move. We are often booked solid for days in advance because we plan and set our schedule accordingly. Customers should too.
On the flip side, we have had customers call months in advance. In some cases before they have even listed their house on the market. This is too soon. In these instances we have given estimates only for too many things to change too many times. These customers end up needing us to visit multiple times and provide multiple types of estimates and even then things may still change.
We would recommend contacting us anywhere from six to two weeks out from the date you are looking to move.
Piano moves are the exception to the rule! Our piano moving crew operates several times a week as necessary.
Ready to move you near and far
Whether you’re moving down the street or across town, turn to Road Haugs for full-service local moving that takes the stress out of your change of address.Local Moving
long distance moves
A long-distance move can be complicated & stressful. Let Road Haugs professionals handle the heavy lifting so you can settle into your new home with ease.Long distance moving