Privacy Policy

At Road Haugs Moving & Storage, we understand that your privacy is important. This Privacy Policy explains how we collect, use, store, and protect information from visitors to our website (the “Site”) and from customers who use our moving and storage services (“Authorized Customers”). By using our Site or services, you agree to the practices described in this policy.

Personally Identifiable Information

Personally Identifiable Information (PII) refers to any information that can identify, contact, or locate an individual. This includes, but is not limited to:

• Name
  
• Address
  
• Phone number
  
• Fax number
  
• Email address
  
• Financial information (credit card, banking details)
  
• Social security number

Information collected anonymously or in aggregate does not qualify as PII.

Information We Collect

We may collect basic profile information from all visitors, such as name, email address, and browsing behavior. Authorized Customers may provide additional details, including:

• Contact information (name, address, phone, email)
  
• Business details (nature and size)
  
• Advertising inventory or service requirements

This information helps us deliver a personalized and secure experience.

How Information is Collected

In addition to direct collection, some third-party service providers (such as credit card processors, banks, and insurance providers) may collect information from visitors or Authorized Customers for purposes including credit approval, escrow services, and payment processing. While we do not control these third parties, we require transparency in how they use personal information.

How We Use Personally Identifiable Information

PII may be used for:

• Customizing the Site and improving user experience
  
• Responding to inquiries and providing requested information
  
• Sending updates, offers, or research related to our services
  
• Facilitating transactions, purchases, or service agreements

We may also use aggregated information to analyze visitor trends, improve services, and provide insights to affiliated agencies.

Sharing of Information

We may share certain information in the following ways:

• Authorized Customers: PII may be shared with other Authorized Customers when necessary to evaluate transactions.
  
• Affiliates and Vendors: Aggregated, non-identifiable data may be shared for research, marketing, or operational purposes.
  
• Legal Compliance: Information may be disclosed to comply with a court order, subpoena, or law enforcement request, or to protect safety.

Visitors can choose to opt out of receiving communications from us or affiliated agencies.

Storage and Security of Information

All PII collected by Road Haugs Moving & Storage is securely stored and accessible only to authorized personnel. Security measures include:

• Access Control: Only qualified employees with password-protected access can reach sensitive data
  
• Encryption: Sensitive data such as credit card information is encrypted during transmission
  
• Monitoring: Regular audits and monitoring of systems to prevent unauthorized access
  
• Safety Protocols: Firewalls, antivirus, and secure servers are in place to protect stored information

Despite these measures, no system is completely immune to errors, tampering, or breaches. We cannot guarantee absolute security but take commercially reasonable steps to protect your information.

Cookies and Site Tracking

We use cookies to:

• Track visitor preferences and selected services
  
• Enhance security, such as automatic logoff after inactivity
  
• Analyze website trends and improve user experience

Users can manage cookies through browser settings, though some features of the Site may be limited.

Access, Deletion, and Opt-Out

Visitors and Authorized Customers can:

• Request deletion or deactivation of PII by contacting us at:

Road Haugs Moving & Storage
600 Radiator Rd, Bldg 7
Indian Trail, North Carolina 28079

• Opt out of marketing communications or unwanted emails following instructions provided
• Understand that some residual information may remain due to backup systems, but it will not be actively used, sold, or transferred

Use of Login Information

We may collect login information including IP addresses, Internet Service Providers (ISPs), and browser types to:

• Monitor site usage and trends
  
• Improve functionality and security
  
• Gather demographic information for analysis

This information helps us optimize your experience while protecting the integrity of our services.

Third-Party Partners

We partner with third-party vendors to enhance our services. These vendors may access PII on a limited, need-to-know basis to evaluate service eligibility. Our privacy policy does not cover their independent use of information.

Updates to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on our Site. In cases where changes could affect previously submitted PII, we will notify Authorized Customers directly to provide options for managing their information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact us: moving@roadhaugs.com